Wave Planner – Order Flow

Lebanon, TN
Full Time
Entry Level

About Us
Robert Kaufman is a trusted name in the textile industry, proudly serving the creative community for over 80 years. As the company behind Kona® Cotton—one of the most recognized cotton solids in the world—we’re committed to delivering high-quality fabrics that inspire makers, quilters, and crafters everywhere. We exist to supply creatives with the fabric their heart desires, and we’re looking for like-minded sales professionals who share that passion.

Robert Kaufman Fabrics | Wholesale Textiles

About the Role
The Wave Planner supports 3PL warehouse operations by managing and prioritizing customer orders to ensure smooth, accurate, and timely fulfillment. Using WMS/ERP systems and collaborative planning tools, this role helps optimize daily warehouse workflows and improve operational efficiency. You’ll work closely with warehouse leadership to balance workloads, monitor order progress, and address any issues that could impact service levels. The position also includes limited interaction with customers regarding order status and priorities.

Why You’ll Love This Role
Join our warehouse and operations team to gain hands-on experience in order management, planning, and logistics. This role is ideal for candidates with warehouse, logistics, or operations experience who want to grow their skills in a fast-paced, collaborative environment while making a direct impact on customer satisfaction.

Location: Lebanon, TN (On-site)

Key Responsibilities

  • Release customer orders into the WMS/ERP system in planned waves/batches based on shipping deadlines, priorities, and warehouse capacity
  • Coordinate daily and weekly work priorities with warehouse operations leadership in alignment with senior leadership goals
  • Monitor order status, aged order progress, and backlog to ensure timely fulfillment
  • Adjust wave plans as needed to address labor constraints, system issues, or urgent customer service level agreements
  • Provide basic support to customer service or customers regarding order status, allocations, or ship dates
  • Identify and escalate potential issues that could impact service levels or productivity
  • Support continuous improvement efforts related to planning, workflow, and system usage

Qualifications
  • High school diploma or equivalent required
  • 1–3 years of experience in a warehouse, distribution, logistics, or supply chain environment preferred
  • Experience working with a WMS and/or ERP system strongly preferred
  • Strong organizational and time-management skills
  • Ability to prioritize multiple tasks in a fast-paced environment
  • Competent computer skills, including Microsoft Excel
  • Experience working with Business Intelligence/Data Analytics tools preferred
  • Clear verbal and written communication skills
  • Ability to work collaboratively with warehouse teams and leadership

Physical & Work Environment
  • On-site role in a hybrid warehouse/office setting
  • May require extended periods of sitting, standing, or walking
  • Minor exposure to warehouse noise and activity


Schedule
Monday thru Friday; 9:00 - 5:30 CDT
Schedule may vary based on operational needs, including peak seasons

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